FAQ

How does the food section work?

For the sake of efficiency and safety, we have chosen to package all of our edible products in returnable jars of predetermined weight. Thus, the price of each item will be indicated on the jars, excluding the price of the deposit. Several sizes of jars are available for each product, the deposit price varying between $ 1.50 and $ 3.00 depending on the size.

Your health is a priority for us. That is why we ask customers not to use their own containers for edibles. Our food containers are cleaned in our commercial dishwasher and filled in a clean and sanitized environment.

  1. Choose your favorite edible items, which will be marked with a predetermined price.
  2. When you pay at the cash, we subtract the cost of any of our returnable jars you have brought back.

Do you sell anything other than food?

Absolutely, we have over 22 eco-friendly / biotech bulk cleaning products to meet all of your needs. In addition, we offer various accessories and reusable packaging to help you reduce your daily waste production. You will also find handmade beauty products for the whole family.

How does the cleanser section work?

You are welcome to bring your own containers to purchase our cleansers. If, however, you do not have one, already filled containers are available. These can be refilled on your next visit!

If you bring your container:

  1. You must weigh your container before filling. Its weight will be deducted from the total weight when paying at the cash.
  2. Choose the cleanser of your choice from our large selection of self-service organic cleanser products at the Refill Bar.
  3. Once at the cash, all you have to do is let us know which product you have selected and the filled container will be weighed. The weight of the empty container will be subtracted. You only pay for the weight of the cleaning product!

How much is the jar deposit?

The jar deposit varies from $ 0.50 to $ 3.50 depending on the format and size.

We will be happy to reimburse you the deposit when you return the jar even if you don’t make another purchase!

Do I have to wash the returnable jars before bringing them back?

Yes, we take back clean containers only to facilitate the sanitation of our jars. We take the hygiene of our products and your health very seriously, which is why we do not offer customers the option of filling food containers themselves.

Do your products come from Quebec?

Yes, we have several local products in our store. We strive to provide local Quebec products. Offering local products is part of our commitment to reducing our environmental impact and we are proud to encourage local entrepreneurs!

Do you deliver?

Yes, we now deliver to the following cities: Candiac, Delson, St-Constant, Ste-Catherine, La Prairie, Brossard, St-Lambert,  Greenfield Park and on the entire Island of Montreal and Île des Soeurs..

Can I order online?

Yes, you can now order online for either in-store pick-up or delivery to the following cities: Candiac, Delson, St-Constant, Ste-Catherine, La Prairie, Brossard, St-Lambert, Greenfield Parc and on the entire Island of Montreal and Île des Soeurs.

Do I have to be present to receive a delivery?

Yes, you must be present for the delivery. We will contact you by phone or email to let you know the time of delivery.

When can I expect delivery?

Expect delivery within 2-3 work days. We will contact you by phone or email to let you know the predicted time of delivery.

What are the delivery charges?

Free delivery for all orders of $ 75 or more before taxes. If your order is less than $ 75 before taxes, a delivery charge of $15 will be added to your order.

How can I buy a Refill &co gift card?

You can purchase a gift card in the amount of your choice in-store. Coming soon: online purchase and email delivery of gift cards. A great environmentally responsible gift idea!

Any other questions? Write U.S!

You have more questions? Do not hesitate to write to us. It will be our pleasure to answer you as quickly as possible.